Privacy policy

Step SaaS is operated by exense GmbH. Throughout the site and this policy, the terms “we”, “us” and “our” refer to exense GmbH. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use Step SaaS (“Services”). By using Step SaaS, you consent to the collection and use of your personal information as described in this Privacy Policy.

Information We Collect

  • Account Information: When you sign up for our Services, we may collect personal information such as your name, email address, and company name.
  • Payment Information: When you subscribe to our Services, we may collect payment information, including your credit card details and billing address. This information is securely processed by Stripe, our trusted payment service provider, and is used solely for the purpose of completing your transactions and managing your subscription. We do not store your complete credit card information on our servers. (Stripe Privacy Policy)
  • Usage Data: We automatically collect information about how you interact with our Services including your IP address, device information, browser type, and operating system.
  • Customer Data: Our Services may require you to input or upload data, including personal information, documents, or other content (“Customer Data”). We only process Customer Data as necessary to provide the Services and as instructed by you.
  • Cookies: Step and the Step Portal store a cookie of the sessionID in order to match the Server session to the client. The Step Portal also stores cookies in order to analyze user interactions anonymously. You can read our Cookie Policy here.

How We Use Information

We use the information we collect for the following purposes: To provide and maintain our Services, including customer support and troubleshooting. To improve and optimize our Services and develop new features. To communicate with you about your account, updates and promotional offers. To comply with legal obligations and enforce our Terms of Use.

Information Sharing

We may share your personal information in the following circumstances: With third-party service providers who assist us in providing the Services, subject to contractual obligations to protect your information. In response to legal requests or to comply with applicable laws, regulations, or legal processes. In connection with a merger, acquisition, or sale of all or a portion of our business.

Your Choices

You can update or correct your account information at any time by logging into your account settings. You can unsubscribe from marketing communications by following the instructions provided in the emails we send you. Your data will be deleted upon closure of your account, unless retention is required by law or for legitimate business purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting a revised version on our website. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at